Toyota InfoTechnology Center Co., Ltd. (hereinafter referred to as the "Company") has established its own basic policy toward the protection of customers' personal information as explained below, with the understanding that it is an important social responsibility of an enterprise to comply with Japan’s Personal Information Protection Law and handle any and all information pertaining to any customer's name, address, telephone number, E-mail address, etc. by which such customer can be identified (hereinafter referred to as "Personal Information") in a proper manner.
The Company will, when obtaining any Personal Information, identify the purpose of use thereof and obtain it only to the extent that it becomes necessary and always through a lawful and fair manner.
a) Usage within the purpose of use We will never use any Personal Information obtained, as described in Paragraph 1 above, for any other purpose other than described in the following purposes listed below without obtaining prior consent from the relevant customer. The Personal Information that the Company has obtained shall be used for the following purposes only:
1. When introducing activities that the Company conducts.
2. When conducting a survey, through questionnaire, for enabling the Company to plan and develop any goods, and/or to study any measure to improve customer satisfaction, etc.
3. When conducting any and all things needed to respond to enquiries received from customers and to provide prompt service, etc.
4. For any other purposes identified when obtaining the relevant Personal Information.
5. When required to comply with any provisions in any applicable laws and regulations or follow any governmental notification and/or guidelines, etc.
b) Provision of any Personal Information to any Third Party
The Company shall never provide any and all Personal Information obtained, as described in Paragraph 1 above, to any other Third Party without obtaining prior consent from the relevant customer. However, the Company may provide any Personal Information to any of its contractors to the extent only necessary to achieve the purpose of usage thereof. Even in such a case, the Company shall request the relevant contractor to handle the relevant Personal Information in a proper manner and the Company will control the use thereof by such contractor in a suitable fashion.
c) Proper control of Personal Information
The Company shall implement safety measures in a suitable manner to prevent any and all Personal Information from being accessed in an unauthorized manner, lost, damaged, altered, or leaked, etc. In addition to protect the Personal Information, the Company will endeavor to promote activities includi
Any customer may, by following the prescribed procedures of the Company, request the Company to disclose any and all Personal Information which has been kept by the Company and belongs to that customer. When any customer should request the Company to disclose its own Personal Information owned by the Company, such customer is kindly requested to address its request to the responsible department, as shown below. The department will be willing to take care of any enquiries and/or consultations pertaining to any Personal Information, including cases that any customer should request to make any correction to, discontinue the use of, and/or delete any Personal Information. In any event, any and all enquires or consultations from any customer shall be handled in compliant with the purports of the Personal Information Protection Law in an adequate manner.
The contact department for customers regarding the handling of Personal Information; Department of General Affairs: 03-5561-8200.
The Company will attempt to continue improvements in order to observe any applicable laws and regulations and/or any governmental notifications and guidelines and so that any and all Personal Information may be handled in a proper manner. Any modification thereof will be reflected in this basic policy from time to time.